Opening hours: Mon-Fri 9: 00-18: 00, Sat 10: 00-14: 00, Sun- Closed
Alicante
Office, Alicante,Calle Turina 1, Piso 2, Pta D, 03013
Alicante
Valencia
Madrid
  • Office Office, Alicante,Calle Turina 1, Piso 2, Pta D, 03013
  • Railway station Railway station, Avenida de Salamanca, 1
  • Airport Airport ,03071 Aeropuerto de Alicante, Spain
  • Railway station Alicante Renfe
  • Bus station Estacion de Autobuses de Alicante
  • Airport Carretera del Aeropuerto, s/n, 46940 Manises, Valencia
  • Railway station Valencia Nord
  • Bus station Estación de Autobuses de Valencia
  • Airport Av de la Hispanidad, s/n, 28042 Madrid
  • Railway station Atocha Renfe
  • Airport Aeropuerto Adolfo Suárez Madrid-Barajas
  • Bus station Estación Sur
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FAQ

How many additional drivers are allowed under the contract?
The permissible number of drivers is no more than 5 people.
The contract will be issued to the main driver. The rest of the drivers will be added to the contract as additional. Both primary and secondary drivers must meet the requirements for age and driving experience.
Is it possible to provide an invoice if the rental contract is executed on a legal entity?
Yes, it is possible.
We provide a complete set of financial documents.
Can I book a car for a legal entity?
Yes you can. You can pay a reservation of 100%, indicating in it the data of the company on which the car is booked. Then, upon receipt of the car, the driver will be required to provide proof of the paid reservation, driver's license, passport and his credit card to pay the deposit. The deposit can also be paid by the company on a separate invoice and will be refunded after the end of the lease by bank transfer.
Can I book a car for another person?
Yes you can. You can pay a reservation of 100%, indicating in it the data of the passport of another person. Then, upon receipt of the car will be required to provide proof of the paid reservation, driver's license, passport and your credit card to make a deposit.
What does the car rental offer include?
What documents do I need to receive a car?
– Passport, driver’s license, air ticket, residence address in Spain, phone number and e-mail address.
I want to pay for car rental in cash - can I do it?
– Yes, payment is accepted both in cash and in non-cash form.
What bank card do I need to pay for the services of the rental company?
– Cards of any type are accepted.
Can I use a plastic card issued for another person to pay for rent?
– Yes, you can.
I want to rent a car for a business trip and pay rent using a corporate plastic card - can I do this?
– Yes, we accept cards of any type.
How do I know where I will receive the car?
– All information is preliminary negotiated with the client.
Is the deposit blocked when renting a car?
– Yes, it’s blocked.
How long does it take to unlock the deposit?
– 60 days.
Can I get a rental car after the time specified in the voucher?
– The car can be received within 12 hours of the time field indicated in the voucher. After 12 hours the car reservation is canceled and the amount of the reserve is not refunded.
I want to rent a car out of hours, is it possible?
– Yes, it is possible for an additional fee.
Do I need to provide you with the flight number?
– Yes, it is necessary.
Can I pay the entire amount of the rent when receiving the car?
– Yes, you can.
How can I find out the color, model and type of car fuel that I get?
– All information is preliminary negotiated with the client.
Can I use the delivery service of a rental car, say, to a hotel?
– Yes, our company provides such a service, and anyone can ask for the delivery of the car to any place where it will be more convenient.
How long before the lease can I make changes to my reservation?
– Make minor changes to the reservation is possible no later than 5 days before the lease.
I want to change the reservation - do I have to make a new booking?
– No, it is necessary to make changes to the reservation, but not later than 5 days before the lease.
How much do I have to pay for making changes to my reservation?
– Depends on the type of change.
Can I return the car before the expiration of the lease contract, and will I receive money back for the remaining unused time?
– The car can be returned before the expiration of the lease contract, but the money is not returned.
Who is responsible for the fines and violations that occurred while renting a car?
– For the penalties and violations that occurred during the lease, the responsibility is borne by the tenant.
Will I be refunded if I cancel the reservation?
– After the cancellation of the reservation, the prepayment is not refundable.
How can I extend the lease?
– To extend the lease period, you need to contact the customer service department of the company and find out if there is such an opportunity.
What does the car rental offer include?
The rental offer includes only car rental.
What documents do I need to receive a car?
When you receive a rental car, you must show: a passport, a credit card, a voucher, a regular driver’s license and an international driving license. All these documents must be registered with the main driver.
What kind of driving license should I have?
In order not to get into a difficult situation, we recommend that you always carry an international driving license + your usual driving license. The age of the driver who can use the car rental service is 21 to 75 years (exceptions are possible). The driving experience should be at least 2 years (in some cases – 1 year)
I want to pay for renting a car in cash - can I do it?
You can pay for renting a car in cash and using credit cards: VISA Classic / Gold, AMEX, Mastercard.
What bank card do I need to pay for the services of the rental company?
For payment you can use credit cards: VISA Classic / Gold, AMEX, Mastercard. Plastic cards such as VISA Electron, Maestro, Diners are not accepted. Please note that for the rental of certain types of vehicles, our company requires two credit cards.
Can I use a plastic card issued for another person to pay for rent?
No, you can not pay for renting a car with a plastic card issued for another person. Pay attention to the fact that the card on which the deposit will be blocked, as well as the card that will be paid for car rental, must be registered in the name of the main driver.
I want to rent a car for a business trip and pay rent using a corporate plastic card - can I do this?
Yes, you can pay for renting a car with a corporate plastic card, issued in your name. Pay attention to the fact that the card on which the deposit will be blocked, must also be registered in the name of the main driver.
Do I need to provide you with the flight number?
If you specify the flight number in the booking, it will be easier to track your flight. In case your flight is delayed, we are able to track the arrival time. Without a flight number, we will assume that you did not show up, and we will provide the car to another customer.
How will I know where I will receive the car?
The place and address of the receipt of the car, the name of the rental company is indicated in your voucher. The voucher will be sent to your email after confirmation of the rent and payment.
How can I reduce the size of the franchise to a car?
When you receive a car, you can purchase various additional options, including various options for super-insurance. Buying super-insurance, you reduce the amount of the franchise, in some cases – to zero.
Is the deposit blocked when renting a car?
Yes, during the receipt of the car on the credit card of the chief driver the deposit is blocked according to the international rules
How long does it take to unlock the deposit?
Usually it takes from 3 to 30 days to unlock the deposit. We recommend that you contact your bank in case of delay.
Can I get a rental car after the time specified in the voucher?
In case of any changes and delays, you need to contact us.
I want to rent a car outside of working hours - is this possible?
You can get your rental car at any time, but you have to pay for this service.
Payment for non-working time - what is it?
Renting a rental car during non-working hours is a paid service. You need to pay this option when you receive the car.
Can I pay the entire amount of the rent when receiving the car?
Yes, you can pay the entire amount when you receive a rental car
What is the exchange rate?
All payments made are converted based on the current rate of your bank.Rentley.es is not responsible for payments made by your bank.
How can I find out the color, model and type of car fuel that I get?
According to the international rules of car rental, accepted all over the world, we do not confirm the model, color and type of fuel of the car. Rentley.es confirms the category of the car booked by you, specified in your voucher.
How to fill a rental car and what kind of fuel regulations do rental companies use?
You need to return the car with the same amount of fuel as you received it. In the event that the return of the car in the fuel tank is less, the missing fuel is paid by you at the rates of Rentley.es. In case you return the car with a lot of fuel, Rentley.es does not return money.
Can I use the delivery service of a rental car, say, to a hotel?
In case you have ordered the delivery of your car to the hotel in advance and given the address, it is possible.
How can I reserve and pay for additional equipment?
All additional equipment is reserved and paid at the time of booking. The cost of additional equipment is indicated in your voucher. Additional equipment is, for example, a child seat, a booster, an additional driver, a navigator, Wi-Fi, and so on.
Will I have any problems if I refuse some additional services at the time of issuing the car?
No, it does not. You can either refuse or order additional options when you receive the car.
How long before the lease can I make changes to my reservation?
You can make changes to your reservation by calling us at the phone number. +34 747 786 292, +34 645 412 297, or by sending an e-mail request, no later than 72 hours before the start of the lease. All additional payments that will arise during the changes are calculated based on the tariffs and the availability of cars at the time of making the changes. We recommend that you take care of making changes in advance, as the more days remain before the start of the lease, the more likely that all your changes will be confirmed.
I want to change the reservation - do I have to make a new booking?
You do not need to make a new booking, you need to contact Rentley.es for making changes. After all the changes are made, we will send you a new voucher to your e-mail.
How much do I have to pay for making changes to my reservation?
Making changes to the existing reservation is absolutely free, for this you need to contact Rentley.es by phone. +34 747 786 292, +34 645 412 297, or by e-mail. You will only be required to pay for additional services or other payments that arise as a result of the changes.
Can I return the car before the deadline and will the money be refunded?
Yes, you can return the car before the deadline. Unfortunately, we do not refund money for cars returned earlier.
Who is responsible for the fines and violations that occurred while renting a car?
Responsibility for all fines and violations you carry – as a tenant of this car. The company Rentley.es can at the same time bill you for the amount of the administrative fee according to the current tariffs.
How can I cancel my reservation?
You can cancel your reservation by sending an email to the e-mail indicated on the voucher.
Will I get back the prepayment if I cancel the reservation?
If you want to cancel the reservation, please contact us.
Rentley.es charges a fee for any reservation canceled by the customer.
How can I order additional equipment if I have already made a reservation?
To order additional equipment, call Rentley.es at tel. +34 747 786 292, +34 645 412 297. Please note that you will need a reservation number – keep it at your fingertips.
What should I do if the confirmed voucher does not come to my e-mail?
Under the rules of the company, the voucher must be delivered to you by e-mail within 72 hours. In the event that within 72 hours the voucher has not arrived to you by e-mail, please contact us by phone on the phone. +34 747 786 292, +34 645 412 297. Employees of our company will promptly process the issue and solve your problem.
How can I extend the lease?
If your lease has not yet started, you can adjust the date of return by contacting Rentley.es by phone. +34 747 786 292 +34 645 412 297. If your lease has already started, you need to call or drive to the rental company where you received the car (phone numbers and all contacts you will always find in the contract that was received together with by car). Please note that the rental price may differ from the one for which you took the car at the beginning of the rental period.
What is a franchise, and in what case is it applied?
During the issuance of the car you will need to provide a deposit in the amount of the franchise, which is blocked on your credit card or in cash. This deposit will be wholly or partially retained by the rental company, if new damages or defects are found during the return of the car. The size of the maximum franchise you can find out in terms of renting while booking a car.
How do I know if I can cross the country's border in a rented car?
To cross the border on a rental car you must purchase additional insurance.
What should I do if I have an accident?
In the event of an accident, breakage or any other unforeseen circumstances, immediately contact the rental company in which you received the vehicle. It is necessary to inform Rentley.es immediately. If you have an accident, call the police, fill out all the necessary documents, protocols and reports. In some cases, we can ask you to fill out an incident report when returning the rental car.
I need to contact you - how do I do this?
You can always contact us by phone +34 747 786 292, +34 645 412 297
Where and how can I find out the number of my reservation or reservation if I lost my voucher?
We can send you your voucher again. To do this, you need to contact Rentley.es by phone. +34 747 786 292, +34 645 412 297. We are always at your service.
What should I do if my flight is postponed or canceled?
If you have indicated your flight number when booking, Rentley.es will be able to track the arrival of your flight. We also recommend that – in the event of a change in the status of your flight – contact Rentley.es by phone. +34 747 786 292, +34 645 412 297 and inform us about this situation. If your flight is canceled, please inform us as soon as possible – we need to cancel your reservation, because otherwise you will be forced to pay for the reservation.
I just can not find on the site exactly the car that I need - can you help me?
Rentley.es has many different cars. Of course, we are ready to help you, choose the car that you need. Just contact Rentley.es by phone. +34 747 786 292, +34 645 412 297 – and we will definitely find your option.
I received a booking voucher on my e-mail and found that some of the information in it is incorrect - what should I do?
You can always contact us by e-mail or by phone +34 747 786 292, +34 645 412 297
Can I book a car if I do not have a credit card?
Yes, you can book a car if you do not have a credit card
What is the age limit for renting a car?
Rentley.es, there is an age restriction, it is from 21 to 75 years. At the time of booking, you can see the terms of the lease, where the age restrictions are indicated. There is an additional fee for the age: if you are under 25 years old or more than 65.
What determines the deposit, collateral, and how big is it?
The deposit amount depends on the car you selected. You will be helped to understand this issue if you contact Rentley.es You can also get acquainted with the terms of blocking the deposit, the deposit at the time of booking the car.
How safe is it to use a credit card when booking a car?
All confidential information and your credit card is protected by SSL encryption.
How does the car return from the lease - what can you advise me?
When returning the vehicle, make sure that there is as much fuel in the fuel tank as provided for in the contract. Carefully inspect the vehicle together with a representative of Rentley.es (if possible) for new damage.
Can I book a car on weekends and public holidays?
During big holidays, events, etc., we recommend you to take care of booking as early as possible. During the holidays a very large number of tourists and business people reserve cars. If you take care of booking in advance, we will pick the most suitable option for you.
When is the deposit blocked on the card?
The deposit on your card is blocked during the processing of documents for the issuance of the car. As a rule, the deposit is blocked along with the rent. The deposit is debited and unblocked after the car is returned.
What data is needed to reserve a car?
To reserve a car you need – (scan or photocopy) a passport, a normal driving license and an international driving license. All these documents must be registered with the main driver, the number and validity period of the credit card, the telephrnet’s phone number, place of residence, the place of issue and return of the car, the time of issue and return of the car.
What is standard insurance?
Standard insurance is an insurance package, included in the car rental price by default. In the process of booking or receiving a car you can choose different options for insurance for an additional cost.
Is international license necessary?
The international driving license is required when obtaining and booking a rental car in Spain. To exclude the refusal to issue a car due to the lack of an international driving license, we recommend that you issue an international driving license.
Is it necessary to indicate the terminal if the reservation is at the airport?
You do not need to specify a terminal. You can specify in the reservation the flight number – this will be enough.
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